Denver Local With Over 30 Years of Experience
Certified Arborist ISA TCIA Member

Frequently Asked Questions

Click the link provided in your proposal email. (see 1.A)

(1.A)

You will be directed to the proposal in a new window. (see 1.B)

(1.B)

Select the services you want to authorize on the right-hand side of the proposal window. You can select all boxes or just the services you want to authorize. You also have the option to reject the proposal. (see 1.B)

(1.C)

Once you have the services you want authorized checked, click the green
‘Accept Proposal’. (see 1.C)

(1.D)

A box will pop up where you can type your name in the signature line. (see 1.D)

(1.E)

You can check the box at the bottom to have a copy of the authorized proposal sent to your email. (see 1.E)

(1.F)

Click the blue ‘I Accept’ button. (see 1.F)

(1.G)

A box will pop verifying you have accepted the proposal. (see 1.G) You will receive a confirmation email indicating you have authorized the proposal. The office will contact you with a scheduled date.

  1. Select the services you want to authorize on the right-hand side of the proposal window. (Fig. A)
  2. When selected, the line items will turn blue. (Fig. B)
  3. If you changed our mind or accidently selected a service you don’t want then you can deselect the items by clicking the box again. It will turn grey meaning they will be declined. (Fig. C)
  4. Once the proposal has been authorized the invoice will only show completed services not ‘declined’ services (Fig. D)

(Fig. A)

(Fig. B)

(Fig. C)

(Fig. D)

You can view and & accept proposals, view paid or open invoices, or request new services. For access please contact the office for your unique access link. You will be emailed your portal link. Once the link is clicked within the email you will be directed to your portal.

If you have authorized by signing the proposal online you will get an email notification indicating the office has been notified of your acceptance. For trim/removals/stump grinding work – You have been placed in our scheduling queue and a team member from the office will call you to confirm our next available date.

For plant health care and lawn scheduling – A team member from the office will call you when each application or treatment is applicable throughout the year.

As always if that date doesn’t work for you we will do our best to accommodate.

Log into your bank’s app/website -OR- Zelle mobile app to pay for your services. *If your bank offers Zelle payments you must log into your bank app or website. 

Zelle Transfer Limits

Please note there may be a transfer limit depending on your bank. Banks and credit unions that offer Zelle typically set their own limits on how much money can be sent through the app. These limits can vary by institution and may be set per day, week, month, or transaction. For example, Bank of America limits users to $3,500 per day and $20,000 per month, while Capital One limits users to $2,500 per day. Some banks also offer the option to send money instantly or through a standard payment, which may allow for larger transfers.

Via Bank account:

  1. Check if your bank or credit union offers Zelle.
  2. Navigate to ‘Transfers’ then ‘Send Money with Zelle’
  3. Click ‘Send’
  4. Add business recipent
  5. Enter dara@autumntreell.com in your Zelle or banking app. It may have you enter our business name: ‘Autumn Tree Lawn and Landscape’
  6. A box may pop up saying ‘Verify Information – You’re sending money to the recipient you added as “Autumn Tree Lawn and Landscape” dara@autumntreell.com is enrolled with Zelle as WILLIAM TILLAPAUGH.’
  7. Tap continue
  8. Enter the amount ‘$’ to send
  9. Select your funding account then tap ‘Review’
  10. Include Reason: We need the Invoice Number or multiple invoice numbers if paying for multiple services. (example: 20000 – NOT #20000 Hashtags [#] are not accepted) In order to process your payment to the right account we need the proposal/invoice number
  11. Tap ‘Send’

Via Zelle App:

  1. Navigate to Payments or the More option in the bottom navigation
  2. Select Send money with Zelle
  3. Choose Send or Request
  4. Enter recipient or add a new one;
  5. Enter dara@autumntreell.com in your Zelle or banking app. It may have you enter our busines name: ‘Autumn Tree Lawn and Landscape’
  6. Tap Save
  7. A box may pop up saying ‘Verify Information – You’re sending money to the recipient you added as “Autumn Tree Lawn and Landscape” dara@autumntreell.com is enrolled with Zelle as WILLIAM TILLAPAUGH.’
  8. Tap continue
  9. Enter the amount you want to send
  10. Include Reason: We need the Invoice Number or multiple invoice numbers if paying for multiple services. (example: 20000 – NOT #20000 Hashtags [#] are not accepted) In order to process your payment to the right account we need the proposal/invoice number
  11. Confirm when you want to send it
  12. Select which account to use for the transfer

Why you might not be receiving emails- Services like Gmail, Outlook.com and Yahoo! Mail block emails to protect you from unwanted or malicious email such as phishing, scams and spam. In this case, they are mistaking email that you want for email that you don’t want.

Ask your email provider to unblock or whitelist an email address, emails from that address will be more likely to get through. Here is how to do that for Gmail, Outlook.com or Yahoo! Mail.

Whitelist an Email Address

Gmail

  1. Sign in to your account at Gmail.com
  2. Add the address to your contacts
  3. Add the email address that is sending you email (eg AutumnTreeLawnandLandscape@mail.singleops.com) to your Gmail Contacts. Google will usually deliver email from addresses that are in your Contacts.
  4. Mark messages as ‘Not spam’. If Gmail has marked emails you wish to whitelist as spam, tell Gmail the emails are not spam:
    1. Mark Messages as Not Spam:
    2. In Gmail, navigate to the spam folder.
    3. Search for emails containing the domain you wish to whitelist (eg onlinegroups.net).
    4. Select all the emails shown.
    5. Click More and then Not spam.
  5. Create a filter to tell Google to whitelist email from a domain.
    1. Click the cog icon in the top-right corner, and then Settings
    2. Click on Filters and then Create a new filter
    3. Either:
      • Enter the domain of the email you want to whitelist in the From field or
      • Enter the email address you want to whitelist in the To field
    4. Click Create filter with this search
    5. In the box headed When a message arrives that matches this search select Never send it to spam
    6. Click the Create filter button

To whitelist all email from a domain:

Enter the domain in the From field

To whitelist an online group:

Enter the group email address in the To field

Tips

  • Do not enter email addresses in both the From and To fields as Gmail will only filter in emails that meet both criteria
  • In both the From and To fields, you can enter either a specific email address or an entire domain
  • To enter multiple domains in each field separate them with OR as in “onlinegroups.net OR groups.yahoo.com”

Outlook

  1. For Outlook.com, Windows Live Mail, Hotmail and MSN Mail, sign in to your account at Outlook.com and do the following.
  2. Add the address to your contacts:
    • Add the email address that is sending you email (eg AutumnTreeLawnandLandscape@mail.singleops.com) to your Outlook.com Contacts. Outlook.com will usually deliver email from addresses that are in your Contacts.
  3. Add the address to your safe senders:
    1. Click the cog icon in the top-right corner and then More mail settings
    2. Select Safe and blocked senders and then Safe senders
    3. Add add the domain of the email you want to whitelist to the list of Safe senders
    4. Return to Safe and blocked senders and then select Safe mailing lists
    5. Add the email address you want to whitelist to the list of Safe mailing lists

To whitelist all email from a domain, add the domain to the list of safe senders

Tips

  • In both the Safe senders and Safe mailing lists, you can enter either a specific email address or an entire domain
  • In both the Safe senders and Safe mailing lists, you can enter multiple domains or email addresses

See also Outlook.com’s help on I didn’t receive an email someone sent me.

Yahoo! Mail

  1. Sign in to your account at Yahoo! Mail and do the following.
  2. Add the address to your contacts.
    • Add the email address that is sending you email (eg AutumnTreeLawnandLandscape@mail.singleops.com) to your Yahoo! Mail Contacts. Yahoo! will usually deliver email from addresses that are in your Contacts.
  3. Create a filter for the address:
    1. Mouse over the Settings menu icon and select Settings
    2. Click Filters and then Add
    3. Enter a Filter Name
    4. Either:
      • Enter the domain of the email you want to whitelist in the Sender field, or
      • Enter the email address you want to whitelist in the Recipient field
    5. Select Inbox as the folder to deliver the email to
    6. Click Save and then click Save again

To whitelist all email from a domain, enter the domain in the Sender field

To whitelist an online group, enter the group email address in the Recipient field

Tips

  • Do not enter email addresses in both the Sender and Recipient fields as Yahoo! Mail will only filter in emails that meet both criteria
  • In both the Sender and Recipient fields, you can enter either a specific email address or an entire domain
  • Create a new filter for each domain or email address you want to whitelist

Autumn Tree Lawn and Landscape requires a client signature (e-signature or mailed copy) to ensure clarity, accountability, and legal protection for both parties.

Here’s Why:

At Autumn Tree Lawn and Landscape, we require a client signature (e-signature or mailed copy) to ensure clarity, accountability, and legal protection for both parties. A signed agreement confirms the scope of work, pricing, and any additional fees, preventing misunderstandings. It also outlines safety responsibilities and liability considerations, as tree work involves inherent risks. Additionally, your signature grants us authorization to work on your property and ensures compliance with insurance requirements and local regulations. This process helps protect you and our team while keeping everything transparent and professional.

Why Isn’t Verbal Authorization Enough?

A verbal agreement isn’t sufficient because it lacks proof and can lead to misunderstandings about work scope, pricing, or responsibilities. Without a written signature, disputes become a matter of one person’s word against another’s. Many insurance policies and industry regulations also require written consent for liability coverage and property access. Additionally, if a third party questions the right to perform tree work, a signed agreement provides clear authorization from the property owner. By requiring a client signature (e-signature or mailed copy), we ensure a legally binding agreement that prevents disputes, meets industry standards, and protects both you and our company.